CAREER | Simply Beauty

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

Good Communications Skills, in English and Tagalog, Arabic is a Plus
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support

Salary, Visa, Insurance and Accommodations will be provided by company.

Must be able to start immediately.

At least 2-3 years’ excellent customer service and support experience - in GCC or in Philippines, Salon Experience a PLUS
Presentable, courteous, punctual and dependable, with a high level of professionalism and interpersonal skills.
Multi-tasking capability with strong organizational skills and proficiency in using Point-Of-Sales systems required.
Strong communication skills in English is a MUST, Tagalog is a MUST and knowing Arabic is an advantage.
High School Diploma is a MUST, any certification in office management will be a plus.

Salary, Visa, Insurance and Accommodations will be provided by company.

Must be able to start immediately.

Duties include supervising staff, scheduling shifts, promoting our services and keeping updated records of expenses and revenues. Responsible for our salon’s day-to-day operations, we would like to meet you.

Ultimately, you’ll help boost client satisfaction and increase our revenues.

Responsibilities

Oversee daily salon operations
Hire and train beauticians, as needed
Organize employees’ shifts, considering peak times and seasonality
Order beauty products and replenish stock
Arrange for regular maintenance services for all equipment
Apply hygiene practices across all beauty stations
Ensure all beauty treatments meet high quality standards
Maintain staff records and working schedules
Promote services, products and discounts on social media
Receive payments from clients and track all transactions
Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
Run online competitions and offer discount packages to attract new customers
Requirements and skills
Proven work experience as a Beauty Salon Manager or similar role
Good knowledge of beauty treatments and products (e.g. for skin care)
Basic bookkeeping knowledge
Excellent organizational skills
Ability to handle customers’ requests and complaints with grace
BSc degree in Business Administration or relevant field
Additional certification in Beauty Therapy or Cosmetology is a plus

Salary, Visa, Insurance and Accommodations will be provided by company.

Must be able to start immediately.

Minimum 2 years of beauty training experience, conducting training for beauty industries
Must possess a professional certification in Beauty & Spa (CIDESCO/CIBTAC/ITEC) / Expertise in Salon and Spa Services
Strong experience in training including delivery of training, ability to coach with a strong sense of detail and a strong focus on growing sales capabilities.
High level of competence in presentation and excellent verbal and written communication skills - English
Strong leadership and people management skills
Confidence in presenting and influencing at all levels
Highly driven, energetic, flexible and team spirited.
Able to start work immediately

Note that only short-listed candidates will be notified. Thank you for your understanding.

Must be in the UAE - visit visa or cancelled visa is accepted

You will be required to attend a demo / interview

Attractive salary + commission, Visa will be provided by company.

We're Hiring!